Dear Client,

尊敬的会员,
Please note Aetna International China has transferred claims processing to MSH China a leading global insurance administrator from 16 March 2024 and that the Aetna China Health Hub member portal has been permanently closing on 16 March 2024. This is due to Aetna International is winding down its non-Americas insurance business.
由于安泰国际正在缩减非美洲保险业务,安泰国际中国已于2024年3月 16 日起将理赔工作移交给全球领先的保险管理机构万欣和中国,安泰中国会员服务网站已于2024年3月 16 日起永久关闭。
From 16 March 2024, you can submit claims using following ways:
从2024年3月16日起,您可以通过以下方式提交您的理赔:

Email

电子邮件方式
(If China Life policies)
(If Huatai Policies)
【如保单由中国人寿签发】请发送至:
【如保单由华泰财险签发】请发送至:

Post

邮寄方式
MSH Service Team, M 5/F North Tower, Building 9, Lujiazui Software Park, Lane 91, E Shan Road, Pudong, Shanghai, P.R.C 200127
中国上海浦东峨山路91弄陆家嘴软件园9号楼北塔5层,万欣和服务中心

Hotline

客户服务热线电话
(If China Life policies) +86 21-6187-0399/400-653-0399
(If Huatai Policies) +86 21-6060-5129 / 400-600-5176
【如保单由中国人寿签发】请拨打:+86 21-6187-0399 / 400-653-0399
【如保单由华泰财险签发】请拨打:+86 21-6060-5129 / 400-600-5176

Please note: All claims will continue to be honoured and reimbursed in line with your policy terms, conditions, and benefits.
请注意:所有理赔将继续根据您的保单条款、约定条件和保险福利表予以审核理赔。

© 2022 Aetna Inc. All rights reserved. All trademarks, product names and brands are the property of their respective owners.
© 2022 Aetna Inc. 保留所有权利。 所有商标、产品名称和品牌均为其各自所有者的财产。

This communication has been sent by or on behalf of your Aetna insurer or the party with whom Aetna has contracted for the provision of health insurance to you; details are set out in your plan documentation.
此通讯由您的 Aetna 保险公司或与 Aetna 签订合同向您提供健康保险服务的一方或其代表发送; 详细信息在您的计划文件中列出。

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.
Aetna® 是 Aetna Inc. 的商标,在全球范围内受到商标注册法和条约的保护。